The “Team Spotlight” series will allow you to meet one of Wells Pharma’s highly experienced experts. This professional/personal look will help you get to know who we are, and give an inside look at how our team members work to achieve our goal of becoming a market leader in the compounding industry.

Kimberly Frese – Regional Acute Care Sales Associate

What do you do at Wells Pharma?

I am a Regional Acute Care Sales Associate covering Colorado, Nevada, and Utah. I joined Wells Pharma in 2021.

What is the one lesson you’ve learned in the industry that has helped you most?

The #1 lesson I’ve learned – along with countless others in the sales game? TRY, TRY, and TRY AGAIN! There is no question sales professionals hear the word “no” more than we hear “yes.” Because of that, it’s essential to be flexible and persistent. It also helps when you have a great product line that customers want and respect, and that’s the case at Wells Pharma.

What do you like best about working with customers/clients?

Communication is the most important aspect of what I do. I spend the bulk of my time calling on in-patient pharmacy teams, engaging with them, and providing solutions to them. Because of this, I get great satisfaction from creating and maintaining business relationships. Customers enjoy the interaction; respect Wells Pharma, consider them family and appreciate what goes into our relationship-building process.

In your opinion, what value(s) do customers gain by working with Wells Pharma?

Wells Pharma prides itself on professionalism. From top to bottom, all of our team members treat customers – and potential customers – with the utmost respect because, at the end of the day, we want to be treated the same way.

In addition, our “5 Cs of Success,” the foundation Wells Pharma is built on, has played a huge role in helping to attract customers and bringing them aboard. Our Comprehensive Product Portfolio, Commitment to supply, and Competitive Pricing allow Wells Pharma to stand out in this ultra-competitive market. And the Confidence in Quality our clients have and the Customer Service they receive has made Wells Pharma a leader in the 503B Outsourcing space.

How do you support Wells Pharma’s mission and dedication to improving the health and safety of customers’ patients?

At Wells Pharma, we are known – and respected – for the reliability and safety of our products. Our facilities and processes are held to the highest standards of industry performance. By promoting this to our customers, we have pledged to provide the best medications in the business, which goes a long way with the doctors we supply and the patients they treat.

Why are you proud to work at Wells Pharma?

Because of our company’s integrity it is instilled in everything we do and embraced by the entire team, both in-house and in how we work with customers.

What are the biggest challenges faced by Wells Pharma and its customers in the current healthcare environment?

Overall, the COVID-19 pandemic has proved to be a significant obstacle. But Wells Pharma has worked exceedingly hard to overcome the challenges brought on by COVID-19 and has emerged as an industry leader. From the perspective of a sales pro, getting access to and spending time with decision-makers is always a challenge, so it’s important to continually establish new relationships and improve existing relationships.