Job Title: Customer Service/ Sales

Wells Pharma
Houston, TX 77054


Number of openings

– 8-hour shift
– Weekend availability
– Day shift
– Night shift

– Health insurance
– Paid time off
– Dental insurance
– 401(k)
– Vision insurance
– Life insurance
– 401(k) matching
– Flexible spending account
– Employee assistance program

About the Job

This role assists the Sales team and performs Customer Service functions as outlined below.

Customer Service Duties:

  • Answer questions from current and potential customers
  • Answering phone calls routed to Sales and Customer Service
  • Upselling products to current customers
  • Placing orders for customers and sales representatives
  • Other duties as required.

Sales Assistant Duties:

  • Working with sales representatives for order status, help with marketing collateral, etc.
  • Assisting sales leadership with reporting, data entry, etc.
  • Daily/Weekly reporting responsibilities for sales team:
    • Daily/Weekly/Monthly Sales Reports
    • Distribute Daily Inventory reports.
    • Distribute weekly Production Schedule reports.
  • Coordinate State Pharmacy licensing activities
    • Act as point-person on all new/renewal licensing activities
    • Coordinate paperwork responses/submissions
    • Follow-Up on licensing status
  • Administrate Salesforce CRM
  • Perform marketing duties.
    • Coordinate & manage email “blasts” to prospective customers.
    • Collect competitive intelligence.
    • Assist Sales Team with marketing material.
    • Manage and coordinate Tradeshow attendance.
      • Maintain tradeshow list and attendance responsibilities.
      • Submit paperwork for tradeshow participation.
      • Coordinate/Assist with travel arrangements
    • Perform New Account onboarding activities.
      • Enter new accounts into LifeFile
      • Send out “Welcome Packet” (to be developed) to new accounts.
    • Act as Customer Service Representative until activity warrants additional CSR’s.
      • Answer logistical questions from existing customers.
    • Perform Order-Entry when necessary.

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service – Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things.
  • Oral Communication – Speaks clearly; Listens and gets clarification; Responds well to questions; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Supports affirmative action and respects diversity.
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative – Volunteers readily; Asks for and offers help when needed.
  • Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS:                                          
Ability to read and interpret documents such as prescriptions, training materials, and procedure manuals.  Excellent verbal and written communication skills; strong command of the English language.  Bilingualism is preferred, but not required.

MATHEMATICAL SKILLS:                                            
Ability to apply concepts of basic math.

LOGICAL REASONING ABILITY:                                            
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

COMPUTER SKILLS:                                           
To perform this job successfully, an individual should have basic knowledge of Customer Relationship Management (CRM) systems; Database software; MS Office Software (Word, Excel, Outlook) and internet navigation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee will be provided with a workspace, chair, phone, headset, computer, keyboard, and mouse.  This position is part of a large call center / data entry department that is very busy, can be distracting and loud at times.  The employee must be able to remain focused on their tasks and work independently while also working towards the goals of his/her team. 

• High School Diploma / GED Equivalent REQUIRE
• Call center / switchboard / customer service (min 2 yrs experience) REQUIRED.
• Pharmacy experience PREFERRED.

Customer Service/ Sales